Privacy Policy

Element HVAC Services (Pharis Crane LLC) · Last updated: July 17, 2026

Element HVAC Services ("Element," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit our website, request service, or communicate with us by phone, form, or text message.

1. Information We Collect

We may collect the following personal information when you contact us, request a quote, schedule service, or submit a web form:

Name
Phone number
Email address
Service address
Details about your HVAC system or service request
Communication preferences (including SMS opt-in status)

2. How We Use Your Information

We use the information we collect to:

Respond to service requests and schedule appointments
Send appointment reminders, technician arrival notifications, and service updates
Provide quotes and invoices
Communicate about warranty, maintenance plans, or Frontdoor/AHS equipment programs
Send account notifications and, where you've opted in, marketing messages
Improve our services and customer experience
Comply with legal and regulatory obligations

3. Who We Share Your Information With

We do not sell your personal information. We may share information with:

Employees and technicians who need it to perform requested services
Service providers who support our operations (e.g., scheduling software, payment processors, hosting providers) under confidentiality obligations
American Home Shield (AHS) and Frontdoor, when your service is connected to a home warranty program you've enrolled in
Legal or regulatory authorities where required by law

SMS consent is not shared with third parties or affiliates for marketing purposes. Text message opt-in data collected through our web forms or verbally by our staff is used solely by Element HVAC Services to send you the messages you've agreed to receive, and is not sold, rented, or shared with third parties or affiliates.

4. Text Messaging Consent

If you provide your mobile number and consent to receive SMS messages — whether through a web form checkbox or verbally during a phone call with our staff — you may receive appointment reminders, service and account notifications, and (if opted in) marketing messages from Element HVAC Services. Message frequency varies. Message and data rates may apply. You can opt out at any time by texting STOP, or get help by texting HELP.

5. Your Choices

You may opt out of SMS communications at any time by replying STOP to any message. You may also contact us directly at (830) 252-9000 or info@elementhvacservices.com to update your communication preferences.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

7. Contact Us

Element HVAC Services (Pharis Crane LLC)
Phone: (830) 252-9000
Email: info@elementhvacservices.com
Website: https://www.elementhvacservices.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.